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Title: Service Area Coordinator
Division Name: Student Affairs
Department: University Housing Services
Campus Location: Normal, IL

Job Summary

The Service Area Coordinator (SAC) provides leadership and administration for a service area within a University Housing residential complex. Each Service Area includes 24/7 Front Desk Operations, Fitness Centers, and mailrooms. In conjunction with the Residence Hall Coordinators and Area Coordinators, the SAC assists with the supervision and maintenance of a comprehensive inclusive residential living program. The SAC is responsible for staff training and the daily administration of residential operations, facilities, and programs. The SAC serves on one University Housing Services Professional Staff committee and assists in projects designed to enhance the quality of student life for residence hall students. The SAC will strive to create a residential environment that is conducive to living and learning. This position will also participate in a 24-hour on-call/duty coverage rotation.

This is an entry-level position designed to progress within the field as such; this position has a 5-year limit.

This is a live-in position and staff is provided with a furnished apartment.

Additional Information

Essential Duties

Student Development
1. Administrative management of a residential service area for 900–2,000 students.
2. Select, train, supervise, and evaluate service area student staff.
3. Provide leadership for service area operations of at least one residential complex, which can include Front Desks, Fitness Center, Mailroom, and Facilities.
4. Participates in University Housing initiatives (i.e. department wide programs, student leadership recruitment and selection, Homecoming, etc.).
5. Facilitate scheduled staff meetings.
6. Serve on a standing professional staff committee for University Housing Services.
7. Collaborate and maintain regular contact with campus partners.
8. Review and follow up on room and building work orders.
9. Serve as a resource person for area students and staff.
10. Identify and create opportunities for those in underrepresented groups to gain leadership and employment opportunities.

On Call Responsibilities
1. Participate in a 24-hour on-call/duty coverage rotation.
2. Participate in resolving personal and/or community related conflicts.
3. Interpret and enforce university policies, procedures, and regulations.

Salary Rate / Pay Rate

$3,657 per month

Required Qualifications

1. Bachelor's degree prior to start of position
2. Ability to travel between residential buildings and respond to critical incidents within ten minutes

Preferred Qualifications

1. Two (2) years part-time administrative work in the residence halls or campus activities.
2. Experience working in a university setting, residential life preferred
2. Office administrative skills; competent computer and Microsoft Office skills.
3. Strong problem solving skills.
4. Ability to provide student-centered and customer service orientation.
5. Strong oral and written communication skills and active listening skills.
6. Ability to accept change with a positive attitude.
7. Flexibility and adaptability to shift from one task to another.
8. Sensitivity to multi-cultural issues and supports a diverse environment.

Work Hours

Monday - Friday, 8 – 4:30 p.m.; some evening and weekend required.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

Effectively communicate on a daily basis.
Move about in various location on campus as needed to complete day-to-day work.

Proposed Starting Date

Fall 2024

Required Applicant Documents

Resume, Cover Letter, Reference List (including the names and contact information of three professional references)

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Contact Information for Applicants

Lisa Kim
ljcente@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.