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Division Name: Academic Affairs
Department: Office of International Engagement

Job Summary

This position processes all classifications of undergraduate and graduate applications for international students that are submitted to the University. There is much public contact with prospective students and their families through e-mail, phone, and walk-in appointments. With training, the incumbent must be knowledgeable of all admissions policies and procedures and be able to apply them. Working in a production unit, the incumbent should be able to work with speed and accuracy.

This position will evaluate credentials and determine if international students are admissible to the University in a variety of programs: undergraduate and graduate degree programs, Undergraduate and Graduate Pathway Programs; English language programs and special short-term programs. As a Designated School Official, this position will stay informed on general immigration matters, process official immigration documents for incoming international students, advise on visa matters, and update student records in various databases.

Additional Information

University Benefit Highlights:
- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/ 

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/

The Office of International Engagement serves as a hub for international students, where students can have access to academic, housing, and social support, providing students with the tools and resources to succeed as an international student at an American university. https://internationalengagement.illinoisstate.edu/ 

Salary Rate / Pay Rate

$16.61 - $21.59 per hour

Required Qualifications

1. High school graduation or equivalent
2. Any one or combination totaling two years (24 months) from the categories below:
   (a) course work in any discipline as measured by the following conversion table or its proportional equivalent:
        - 30 semester hours equals one year (12 months)
        - 60 semester hours or an Associate’s Degree equals eighteen months (18 months)
        - 90 semester hours equals two years (24 months)
   (b) work experience in administrative support, admissions and enrollment, customer service, public relations, records management, or closely related experience
3. In order to meet the Department of Homeland Security requirements for DSO, the applicant must be able to prove they are either a citizen or a lawful permanent resident of the United States by providing one of the following documents:
   - Copy of U.S. passport (current or expired)
   - Copy of a U.S. civil-issued birth certificate
   - Copy of an alien registration card
   - Copy of a naturalization or citizenship certificate

Preferred Qualifications

1. The following experience:
   a. data entry and familiarity with software programs (i.e., Word, Excel, etc.)
   b. Salesforce, Slate, Sale, or CRM
   c. working or living abroad
   d. working with international students
   e. serving as a DSO or ARO
2. The following skills and abilities:
   a. strong attention to detail and excellent assessment skills
   b. thoroughness and good organization skills
   c. strong written and oral communication skills
   d. excellent customer service skills

Work Hours

8:00am-4:30pm Monday through Friday

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Remain at workstation for extended periods.
2. Distinguish colors on a monitor.

Proposed Starting Date

January/February 2025

Optional Applicant Documents

Resume
Cover Letter
Transcripts - See Special Instructions to Applicants for additional options
Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

If you are using college or university coursework to qualify for this position, then college or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Contact Information for Applicants

Kira Shelton
Human Resources
kgshelt@ilstu.edu 
(309) 438-2120

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.